1. Purpose

This Privacy Policy outlines how Songiwe Finance collects, uses, protects, and shares personal information of our customers. We are committed to ensuring the privacy and security of our customers’ data.

2. Information We Collect

2.1. Personal Information

We collect personal information when you apply for a loan, which may include:
• Name
• Address
• Email address
• Phone number
• ID number
• Employment and income details

2.2. Non-Personal Information

We may collect non-personal information through cookies and tracking technologies, including:
• Browser type
• IP address
• Pages visited on our website
• Time and date of visits

3. How We Use Your Information

Your information may be used for the following purposes:
• To process and evaluate loan applications
• To communicate with you regarding your application and loan status
• To improve our services and customer experience
• To comply with legal and regulatory requirements
• To send promotional materials, if you have opted in to receive them.

4. Information Sharing

4.1. Third-Party Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:
• Service providers who assist in processing your loan
• Credit bureaus for credit evaluation
• Legal authorities when required by law

4.2. Data Protection

We ensure that any third parties we share your information with adhere to strict data protection standards.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes:
• Secure servers and encryption
• Regular security assessments
• Employee training on data protection

6. Customer Rights

6.1. Access and Correction

Customers have the right to access their personal information and request corrections if necessary. Requests can be made through our customer support channels.

6.2. Data Deletion

Customers may request the deletion of their personal information, subject to legal obligations and retention policies.

6.3. Opt-Out

Customers may opt-out of receiving promotional communications at any time by following the unsubscribe instructions in emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our website and will take effect immediately upon posting.

8. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:
• Phone: +27 63 608 0812
• Email: loans@songiwefinance.co.za
• Office Hours: Monday to Friday, 08:00 AM to 17:00 PM

This Privacy Policy is designed to protect the personal information of our customers while ensuring transparency in our data handling practices at Songiwe Finance.

Founder & CEO:

Signature:

By: Mr. Mboniso Nozibele
Date: 28 August 2024